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Terms & Conditions

Terms and conditions apply to all transactions processed by Olivia Divine and are subject to change without notice, they do not affect your statutory rights. Please read carefully.

Payment

We accept all major credit cards and Paypal with payment being made via a secure server.

Security

Credit card numbers are not held on this website. Payments are made via our Payment Service Provider.

Delivery

Olivia Divine will ensure that orders are dispatched within the allotted time.However we will not be held liable for any losses,  or expenses caused by a delay in the postal system..It is the responsibility of the buyer to check the order upon delivery for any shortages or damage to goods. If there is a problem please email [email protected] immediately to inform us.

Returns

Returned goods must be returned and unworn in original packaging with any original tags still attached .Customers are advised  to obtain a proof of postage.Items must be returned within 14 days of receipt.Please email [email protected] if you wish to return an item.Please note that due to hygiene regulations, pierced earrings are non-returnable.The cost of returning all items is the responsibility of the customer.Olivia Divine will not be responsible for any returned goods lost or delayed in the post.

Care Instructions

Many of our items are delicate , so please ensure that you treat your jewellery with care whilst wearing and storing it. We provide chiffon bags for most of our items and recommend that you store your jewellery in these.Please avoid contact with chemicals like hairspray, perfume, deodorant and body make-up , as the chemicals in these can discolour your jewellery.